Delivery

How much does delivery cost?

Nationwide delivery is free from Wednesday to Friday for orders over £40. Delivery for orders under £40 costs £4.95.

Weekday orders are normally delivered before 6pm the day after they leave our premises, although during busy periods such as Christmas deliveries may take place later in the evening.

Nationwide delivery is free on Saturday for orders over £100. Delivery for orders under £100 costs £9.99. Saturday orders are delivered before 4pm.

We do not deliver from Sunday to Tuesday – see below for more details.

Which courier do you use?

We use APC Direct.

How have your delivery drivers adapted to Covid-19?

Although the health authorities consider the risk posed by Covid-19 to have dropped significantly, APC drivers still operate a strict no-contact policy. This is aimed at protecting the health and wellbeing of customers and drivers alike.

Where do you deliver?

Anywhere on the UK mainland where next-day delivery is available. See below for more details.

When do you deliver?

Our delivery days are Wednesday, Thursday, Friday and Saturday. Due to the nature of the fresh fish supply chain and to ensure you receive the freshest possible fish and seafood at an affordable price, we do not deliver from Sunday to Tuesday.

Please see the table below for the delivery schedule for each day of the week.

If you require fish outside our delivery schedule then we recommend you order them in advance, pop them in the freezer and defrost at the appropriate time. All our portions are packaged ready for freezing (see How will my order be packaged?).

Place Order On	Earliest Delivery
Mon 10am – Tue 10am	Thu^†
Tue 10am – Wed 10am	Fri^†
Wed 10am – Thu 10am	Sat^*
Thu 10am – Mon 10am	Wed^†

^† Delivery for orders over £40 is free throughout June. Delivery for orders under £40 costs £4.95.
* Delivery for orders over £100 is free. Delivery for orders under £100 costs £9.99.

If for any reason we are unable to adhere to the above schedule we will contact you at the earliest opportunity to discuss the delivery options.

If you would like more information please call us on 01236 822330 between 8am and 5pm (Tuesday-Friday) or 8am and 2pm (Saturday) or email us.

Which postcodes do you not deliver to?

We cannot automatically supply customers living in postcodes where APC Direct does not offer next-day delivery. We take great pride in the quality of our products and their freshness diminishes in direct proportion to the time they spend in transit.

Below is a list of postcodes to which we currently cannot automatically offer delivery. However, if you live in one of the postcodes listed then please call us on 01236 822330 between 8am and 5pm (Tuesday-Friday) or 8am and 2pm (Saturday) or email us, and we will try to find an alternative delivery method which ensures any order you place reaches you in peak condition.

Area	Postcodes
Aberdeen	AB30, AB33-AB38, AB42-AB45, AB53-AB56
Argyll	PA20, PA34-PA80
Dundee	DD8-DD9
Inverness	IV21-IV28, IV40-IV56
Kirkwall	KW1-KW14
Perth	PH30-50

Can I ask for my order to be delivered on a certain date?

Yes. You can select your chosen date of delivery from the calendar at Checkout.

How will I know my delivery is on its way?

You will receive an email as soon as your order is completed and ready to be handed over to the courier.

As soon as APC Direct take your order from our premises you will receive an email with a consignment number. To keep on top of the status of your delivery, visit the APC Direct website and click on “Track Your Parcel”. Now type in your consignment number and postcode and click on “Track This Parcel”.

What happens if I’m not in when the courier comes?

During the checkout process you can add instructions for the courier in case you won’t be at home when your order is scheduled for delivery. You may, for example, wish the courier to leave your order with a neighbour or in a safe place.

We strongly recommend giving additional instructions – if you don’t then your order will be returned to the courier’s nearest depot. The courier will notify you by email or text message and ask you to rearrange delivery.

Can I place an order for a friend or relative?

Yes. During checkout make sure to specify the shipping address you would like the order to be sent to. Please check the address is not within a postcode we cannot offer next-day delivery to.

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