FAQ

How is Covid-19 affecting Fresh Fish Daily?

As lockdown restrictions have eased, we have seen business become more settled, though in no way returning to its pre-Covid state.

While rates of Covid-19 transmission in the general population remain high there is a real possibility of sudden disruption to both the supply chain and the capacity of our courier partners to ensure timely delivery of customer orders.

If a product you have purchased is unexpectedly unavailable when we are assembling your order we will, where possible, contact you to discuss an alternative. If this is not possible we will issue a refund for any items we cannot supply and waive shipping costs which the revised subtotal might otherwise incur.

What is the minimum order value?

There is no minimum order.

Where can I find information about delivery?

You can read about our delivery process on the delivery information page.

How do I create an account?

There are two ways to create an account.

If you’re NOT placing an order, go to My Account. Enter your email address in the box provided and click “Register”. You will receive a password by email.

If you ARE placing an order, proceed to Checkout after you have added items to your basket.

Beneath the box for your email address, there is a tick box marked “Create an account?”.

If you tick this box your billing details will be saved so you don’t have to enter them every time you visit Fresh Fish Daily.

Once you’ve created an account you’ll be able to take advantage of our Refer A Friend scheme, which gives anyone you refer to us a 20% discount on their first order (minimum spend £60) and gives you 10% off your next order.

Can you help me set up an account?

Of course. Drop our technical team an email at enquiries@freshfishdaily.co.uk and they will be in touch as soon as possible to help you set up an account.

How will my order be packaged?

Our packaging system is designed to ensure your fish and seafood reaches you as fresh as it was when it left our fishmongers’ table.

Whole fish are vacuum-packed individually, fish portions are vacuum-packed in pairs and scallops are vacuum-packed in quantities of 500g. Oysters and lobsters are packaged in a box. If you would prefer us to package your order differently – perhaps you’d like fillets vacuum-packed individually, for example – let us know in the Order Notes field at Checkout.    

The products are then labelled with the species, who packed them, the date they were packed on and their fresh use-by date.

Your order will then be added to a polystyrene box with frozen chill packs containing a non-toxic gel. The packs will be arranged to distribute the cold evenly throughout your order. The box will then be sealed with packing tape.

See Packaging information for more details.

How can I reuse the polystyrene box my order comes in?

There are a number of ways you can reuse the box, particularly if you enjoy gardening.

You can break up the box and use the pieces as crocks in pots containing non-edible plants to aid drainage. The light weight of polystyrene makes it a good alternative to gravel or pebbles in pots that are either large or otherwise difficult to manoeuvre.

You can also take advantage of the insulating properties of the polystyrene box to propagate seeds, or add a glass or perspex lid to make a cold frame.

If you are going on holiday and have a length of capillary matting then you can use your box to keep your houseplants watered.

First, place one end of the matting in the base of the box.

Now place the lid on the box and run the matting along the top. Cut off any surplus matting.

Lift the lid slightly off the box, fill the base with water then place the lid back into position.

Put your plant pots on the capillary matting, setting aside any saucers or plates they usually stand on. Your plants will draw any water they need from the box via the capillary matting.

See Packaging information for advice on recycling the polystyrene box.

How can I reuse the chill packs from the box my order comes in?

The chill packs come into their own in summertime, when you can freeze and use them in a cool bag or box to keep food and drink cold for a picnic or a trip to the seaside.

The packs can also fulfil a first-aid function for common injuries such as muscle or joint inflammation and burns.

If there are people in your household who participate in sports then it’s a good idea to keep one or two in the freezer in case they suffer a muscle sprain, a heavy bruise or tendonitis (eg tennis elbow).

Some people also find that applying a source of cold to the forehead helps with migraines.

Where do you source your fish from?

Each product page clearly says where it comes from. We deal with a range of suppliers, including fish markets in north-east Scotland and reputable aquaculture businesses on the north-west coast of Scotland. Freshness, quality and sustainability mean everything to us and we only engage with partners who share our values.

Can I freeze my fresh fish?

Yes. If you’re planning to freeze part or all of your order then it’s best to do so on the day you receive your delivery. Depending on size, each portion will be individually vacuum packed, meaning you can defrost the precise amount you need at any given time.

How long can I freeze fish for?

For maximum flavour and texture we recommend you freeze fish and scallops for up to two months, depending on the efficiency of your freezer. The colder your appliance, the longer frozen fish and scallops will keep for. The exceptions to the rule are oysters or lobster (see below), which should not be frozen.

What is the best method for defrosting fish?

We recommend defrosting fillets and scallops overnight in the fridge. If space allows, place them side by side on a wire rack over a tray or a long plate to ensure they defrost evenly. If you’re defrosting whole fish, place them in a colander over a bowl and leave in the fridge overnight.

Can I freeze lobster?

No. The only time a lobster should be placed in a freezer is prior to cooking, when you stun it by exposing it to sub-zero temperatures for two to three hours.

Why does the whole fish I bought weigh less than the amount I paid for?

The prices are for whole fish before they are prepared by our fishmongers. Gutting and heading a fish inevitably brings down its weight.

Can you prepare my fillets the way I like them?

We certainly can – after all, everyone is different.

If you would like your fillets skinned or with the skin left on, add a note to your order in the Order Notes box at Checkout. Similarly, if you prefer fillets of a certain size then let us know in the Order Notes. 

One thing we cannot do, however, is sell whole fish without gutting it first.

Can you advise on the amount of fish to buy for a special occasion?

We recommend allowing a portion size of between 160g and 200g per person. However if you are catering for a larger amount of people than normal or planning a special meal then our team of fishmongers will be happy to advise you. Call us on 01506 894088 between Tuesday and Saturday or email us.

When do you deliver at Christmas and New Year?

Our last deliveries of the year will take place on Thursday 23 December 2021. The cut-off for Christmas deliveries is therefore 10am on Tuesday 21 December 2021. You will still be able to place an order over the Christmas and New Year period but you won’t be able to select a delivery date before Wednesday 12 January 2022.

How can I get in touch with Fresh Fish Daily?

Call us on 01506 894088 between Tuesday and Saturday or email us.

Shipping Information

Place Order On
Earliest Delivery
Mon 10am – Tue 10am
Thu
Tue 10am – Wed 10am
Fri
Wed 10am – Thu 10am
Sat
Thu 10am – Mon 10am
Wed

Christmas and New Year Orders

Our final Christmas deliveries will take place on Thursday 23 December.

The latest you can place an order for delivery before we close for Christmas and New Year is 10am on Tuesday 21 December.

We have a limited number of delivery slots so please book early to avoid disappointment.

After the Christmas break we will restart deliveries on Wednesday 12 January.

Covid-19: Update

As lockdown restrictions have eased, we have seen business become more settled, though in no way returning to its pre-Covid state.

While rates of Covid-19 transmission in the general population remain high there is a real possibility of sudden disruption to both the supply chain and the capacity of our courier partners to ensure timely delivery of customer orders.

Please do not contact us unless your delivery is more than 24 hours late.

Our packaging is designed to preserve the freshness of your order for longer than is normally required. Unless your delivery is significantly delayed we are confident your order will arrive in exceptional condition.

Thank you for your patience, understanding and ongoing support. 

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