FAQ

How is the coronavirus pandemic affecting Fresh Fish Daily?

The nationwide efforts to limit the spread of Covid-19 are providing challenges in two key areas: the supply of stock and the delivery of orders.  

We are seeing availability of some products fluctuate, which makes it difficult to predict what we can offer. As a result you may see products appear on the site one day but not the next. 

If a product you have ordered is unexpectedly unavailable when we are assembling your order we will, where possible, contact you to discuss an alternative. If this is not possible we will issue a refund for those items we cannot supply and waive any shipping costs which the revised subtotal might otherwise incur.

During especially busy periods we also expect a delay to delivery of your order. This is currently two to three days. Please be patient and only contact us if absolutely necessary – we are currently focusing all our efforts on fulfilling customer orders.

What is the minimum order value?

There is no minimum order.

Where can I find information about delivery?

You can read about our delivery process on the delivery information page.

How will my order be packaged?

Our packaging system is designed to ensure your fish and seafood reaches you as fresh as it was when it left our fishmongers’ table.

If you are buying whole fish or fish portions, they will be individually vacuum-packed, weighed and clearly labelled.

If you are buying oysters or lobsters, they will be placed in a box.

If you are buying scallops, they will be shelled and placed in a sealed carton or tub.

Your order will then be added to a polystyrene box with frozen chill packs containing a non-toxic gel. The packs will be arranged to distribute the cold evenly throughout your order. The box will then be sealed with packing tape.

See Packaging information for more details.

How can I reuse the polystyrene box my order comes in?

There are a number of ways you can reuse the box, particularly if you enjoy gardening.

You can break up the box and use the pieces as crocks in pots containing non-edible plants to aid drainage. The light weight of polystyrene makes it a good alternative to gravel or pebbles in pots that are either large or otherwise difficult to manoeuvre.

You can also take advantage of the insulating properties of the polystyrene box to propagate seeds, or add a glass or perspex lid to make a cold frame.

If you are going on holiday and have a length of capillary matting then you can use your box to keep your houseplants watered.

First, place one end of the matting in the base of the box.

Now place the lid on the box and run the matting along the top. Cut off any surplus matting.

Lift the lid slightly off the box, fill the base with water then place the lid back into position.

Put your plant pots on the capillary matting, setting aside any saucers or plates they usually stand on. Your plants will draw any water they need from the box via the capillary matting.

See Packaging information for advice on recycling the polystyrene box.

How can I reuse the chill packs from the box my order comes in?

The chill packs come into their own in summertime, when you can freeze and use them in a cool bag or box to keep food and drink cold for a picnic or a trip to the seaside.

The packs can also fulfil a first-aid function for common injuries such as muscle or joint inflammation and burns.

If there are people in your household who participate in sports then it’s a good idea to keep one or two in the freezer in case they suffer a muscle sprain, a heavy bruise or tendonitis (eg tennis elbow).

Some people also find that applying a source of cold to the forehead helps with migraines.

Where do you source your fish from?

Each product page clearly says where it comes from. We deal with a range of suppliers, including fish markets in north-east Scotland and reputable aquaculture businesses on the north-west coast of Scotland and in East Lothian. Freshness, quality and sustainability mean everything to us and we only engage with partners who share our values.

Can I freeze my fresh fish?

Yes. If you’re planning to freeze part or all of your order then it’s best to do so on the day you receive your delivery. Depending on size, each portion will be individually vacuum packed, meaning you can defrost the precise amount you need at any given time.

How long can I freeze fish for?

For maximum flavour and texture we recommend you freeze fish and scallops for up to two months, depending on the efficiency of your freezer. The colder your appliance, the longer frozen fish and scallops will keep for. Do not freeze oysters or lobster (see below).

What is the best method for defrosting fish?

We recommend defrosting fillets and scallops overnight in the fridge. If space allows, place them side by side on a tray or a long plate to ensure they defrost evenly. If you’re defrosting whole fish, place them in a colander over a bowl and leave in the fridge overnight.

Can I freeze lobster?

No. The only time a lobster should be placed in a freezer is prior to cooking, when you stun it by exposing it to sub-zero temperatures for two to three hours.

Why does the whole fish I bought weigh less than the amount I paid for?

The prices are for whole fish before they are prepared by our fishmongers. Gutting and heading a fish inevitably brings down its weight.

Can you advise on the amount of fish to buy for a special occasion?

We recommend allowing a portion size of between 160g and 200g per person. However if you are catering for a larger amount of people than normal or planning a special meal then our team of fishmongers will be happy to advise you. Call us on 01506 894088 between Tuesday and Saturday or email us.

When do you close at Christmas and New Year?

We will be closed from 24 December until 5 January. You can still place an order but you won’t receive it until the end of the first week of January.

How can I get in touch with Fresh Fish Daily?

Call us on 01506 894088 between Tuesday and Saturday or email us.

Shipping Information
Revised 02.04.20

  • Please refer to CORONAVIRUS: UPDATE before ordering
  • Wed-Fri delivery is free for orders over £60
  • Wed-Fri delivery costs £4.95 for orders under £60
  • Saturday delivery is free for orders over £100
  • Saturday delivery costs £9.99 for orders under £100
  • Please specify your preferred delivery date at Checkout
  • We don't deliver on Sundays, Mondays or Tuesdays
Place Order On
Earliest Delivery
Mon 10am – Tue 10am
Fri
Tue 10am – Wed 10am
Sat
Wed 10am – Sat 10am
Next Wed
Sat 10am – Mon 10am
Thu

Coronavirus: Delivery Update

Due to exceptionally high demand, orders will be delayed by two to three days.

Please add at least two days to the date of delivery on your order confirmation.

To ensure maximum freshness all orders are delivered the day after they are assembled.

We are also experiencing disruption to supply and distribution chains, so the availability of certain products is subject to change.

IS YOUR ORDER LATE?

If your order is overdue and you have not been contacted by our courier partners APC, your order is still being processed. Please do not contact us unless you have received a notification from APC and your order has not been delivered.
 

REFUNDS

If you would prefer a refund, then email or call us. Please include your order number.
 

Thank you for your patience and understanding.

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