FAQ

How is the coronavirus pandemic affecting Fresh Fish Daily?

As lockdown eases across the United Kingdom we are pleased to say that there are currently no delays to deliveries. If the easing of lockdown stalls or is reversed then we will reassess the circumstances and issue an update.   

While deliveries are back on track we are still seeing the availability of some products fluctuate. As a result you may see products appear on the site one day but not the next, and some products are currently unavailable. 

If a product you have ordered is unexpectedly unavailable when we are assembling your order we will, where possible, contact you to discuss an alternative. If this is not possible we will issue a refund for any items we cannot supply and waive shipping costs which the revised subtotal might otherwise incur.

What is the minimum order value?

There is no minimum order.

Where can I find information about delivery?

You can read about our delivery process on the delivery information page.

How do I create an account?

There are two ways to create an account.

If you’re NOT placing an order, go to My Account. Enter your email address in the box provided and click “Register”. You will receive a password by email.

If you ARE placing an order, proceed to Checkout after you have added items to your basket.

Beneath the box for your email address, there is a tick box marked “Create an account?”.

If you tick this box your billing details will be saved so you don’t have to enter them every time you visit Fresh Fish Daily.

Once you’ve created an account you’ll be able to take advantage of our Refer A Friend scheme, which gives anyone you refer to us a 20% discount on their first order (minimum spend £60) and gives you 10% off your next order.

Can you help me set up an account?

Of course. Drop our technical team an email at enquiries@freshfishdaily.co.uk and they will be in touch as soon as possible to help you set up an account.

How will my order be packaged?

Our packaging system is designed to ensure your fish and seafood reaches you as fresh as it was when it left our fishmongers’ table.

Whole fish are vacuum-packed individually, fish portions are vacuum-packed in pairs and scallops are vacuum-packed in quantities of 500g. Oysters and lobsters are packaged in a box.

The products are then labelled with the species, who packed them, the date they were packed on and their fresh use-by date.

Your order will then be added to a polystyrene box with frozen chill packs containing a non-toxic gel. The packs will be arranged to distribute the cold evenly throughout your order. The box will then be sealed with packing tape.

See Packaging information for more details.

How can I reuse the polystyrene box my order comes in?

There are a number of ways you can reuse the box, particularly if you enjoy gardening.

You can break up the box and use the pieces as crocks in pots containing non-edible plants to aid drainage. The light weight of polystyrene makes it a good alternative to gravel or pebbles in pots that are either large or otherwise difficult to manoeuvre.

You can also take advantage of the insulating properties of the polystyrene box to propagate seeds, or add a glass or perspex lid to make a cold frame.

If you are going on holiday and have a length of capillary matting then you can use your box to keep your houseplants watered.

First, place one end of the matting in the base of the box.

Now place the lid on the box and run the matting along the top. Cut off any surplus matting.

Lift the lid slightly off the box, fill the base with water then place the lid back into position.

Put your plant pots on the capillary matting, setting aside any saucers or plates they usually stand on. Your plants will draw any water they need from the box via the capillary matting.

See Packaging information for advice on recycling the polystyrene box.

How can I reuse the chill packs from the box my order comes in?

The chill packs come into their own in summertime, when you can freeze and use them in a cool bag or box to keep food and drink cold for a picnic or a trip to the seaside.

The packs can also fulfil a first-aid function for common injuries such as muscle or joint inflammation and burns.

If there are people in your household who participate in sports then it’s a good idea to keep one or two in the freezer in case they suffer a muscle sprain, a heavy bruise or tendonitis (eg tennis elbow).

Some people also find that applying a source of cold to the forehead helps with migraines.

Where do you source your fish from?

Each product page clearly says where it comes from. We deal with a range of suppliers, including fish markets in north-east Scotland and reputable aquaculture businesses on the north-west coast of Scotland and in East Lothian. Freshness, quality and sustainability mean everything to us and we only engage with partners who share our values.

Can I freeze my fresh fish?

Yes. If you’re planning to freeze part or all of your order then it’s best to do so on the day you receive your delivery. Depending on size, each portion will be individually vacuum packed, meaning you can defrost the precise amount you need at any given time.

How long can I freeze fish for?

For maximum flavour and texture we recommend you freeze fish and scallops for up to two months, depending on the efficiency of your freezer. The colder your appliance, the longer frozen fish and scallops will keep for. Do not freeze oysters or lobster (see below).

What is the best method for defrosting fish?

We recommend defrosting fillets and scallops overnight in the fridge. If space allows, place them side by side on a tray or a long plate to ensure they defrost evenly. If you’re defrosting whole fish, place them in a colander over a bowl and leave in the fridge overnight.

Can I freeze lobster?

No. The only time a lobster should be placed in a freezer is prior to cooking, when you stun it by exposing it to sub-zero temperatures for two to three hours.

Why does the whole fish I bought weigh less than the amount I paid for?

The prices are for whole fish before they are prepared by our fishmongers. Gutting and heading a fish inevitably brings down its weight.

Can you prepare my fillets the way I like them?

We certainly can – after all, everyone is different.

If you would like your fillets skinned or with the skin left on, add a note to your order in the Order Notes box at Checkout. Similarly, if you prefer fillets of a certain size then let us know in the Order Notes. 

One thing we cannot do, however, is sell whole fish without gutting it first.

Can you advise on the amount of fish to buy for a special occasion?

We recommend allowing a portion size of between 160g and 200g per person. However if you are catering for a larger amount of people than normal or planning a special meal then our team of fishmongers will be happy to advise you. Call us on 01506 894088 between Tuesday and Saturday or email us.

When do you close at Christmas and New Year?

We will be closed from 24 December until 5 January. You can still place an order but you won’t receive it until the end of the first week of January.

How can I get in touch with Fresh Fish Daily?

Call us on 01506 894088 between Tuesday and Saturday or email us.

Shipping Information

  • Wed-Fri delivery is free for orders over £60
  • Wed-Fri delivery costs £4.95 for orders under £60
  • Saturday delivery is free for orders over £100
  • Saturday delivery costs £9.99 for orders under £100
  • Please specify your preferred delivery date at Checkout
  • We don't deliver on Sundays, Mondays or Tuesdays
Place Order On
Earliest Delivery
Sat 10am – Wed 10am
Following Wed
Wed 10am – Thu 10am
Following Thu
Thu 10am – Fri 10am
Following Fri
Fri 10am – Sat 10am
Following Sat

What's Inside the Box?

Watch this short video to see what you can expect when you place an order with Fresh Fish Daily.

For more details on our packaging click here and for delivery click here. Read our customer reviews here.

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