Delivery

How much does delivery cost?

From Wednesday to Fridayorders over £60 qualify for free delivery. Delivery for orders under £60 costs £4.95. 

Orders will be delivered before 6pm the day after they leave our premises.

On Saturdayorders over £100 qualify for free delivery. Delivery for orders under £100 costs £9.99.

Which courier do you use?

We use Parcelforce Express24.

Where do you deliver?

Anywhere on the UK mainland where next-day delivery is available.

When do you deliver?

Our delivery days are Wednesday, Thursday, Friday and Saturday. Due to the nature of the fresh fish supply chain and to ensure you receive the freshest possible fish and seafood at an affordable price, we do not deliver from Sunday to Tuesday.

If you place your order before 10am from Tuesday to Thursday it will be delivered by close of business the next day, unless we are unable to source part of your order, in which case we will contact you to let you know when to expect delivery.

If you would like your fish to be delivered on Saturday, please place your order before 10am on Thursday to avoid disappointment, then go to Your Basket and select your preferred shipping option.

If you require fish outside our delivery schedule then we recommend you order them in advance, pop them in the freezer and defrost at the appropriate time. All our portions are packaged ready for freezing (see How will my order be packaged?).

The table below shows the delivery schedule for each day of the week.

Order
Delivery
Fri 10am – Tue 10am
Wed
Tue 10am – Wed 10am
Thu
Wed 10am – Thu 10am
Fri
Thu 10am – Fri 10am
Sat*

 Delivery for orders over £60 is free. Delivery for orders under £60 costs £4.95.
* Delivery for orders over £100 is free. Delivery for orders under £100 costs £9.99.

If for any reason we are unable to adhere to the above schedule we will contact you at the earliest opportunity to discuss the delivery options.

If you would like more information please call us on 01506 894088 between Tuesday and Saturday or email us.

Which postcodes do you not deliver to?

We cannot automatically supply customers living in postcodes where couriers do not offer next-day delivery. We take great pride in the quality of our products and their freshness diminishes in direct proportion to the time they spend in transit. 

Below is a list of postcodes to which we currently cannot automatically offer delivery. However, if you live in one of the postcodes listed then please call us on 01506 894088 between Tuesday and Saturday or email us, and we will try to find an alternative delivery method which ensures any order you place reaches you in peak condition.

Area
Postcodes
Aberdeen
AB30, AB31, AB33-AB38, AB41-AB45, AB51-AB56, AB63
Argyll
PA20-PA38
Dundee
DD8-DD10
Falkirk
FK17-FK21, FK8 3
Galashiels
TD15 2
Inverness
IV1-IV9, IV10-IV28, IV30-IV32, IV36, IV40-IV56, IV63
Kirkwall
KW1-KW3, KW5-KW14
Perth
PH10-PH11, PH13-PH14, PH19-PH26, PH30-PH44, PH49-PH50

Can I ask for my order to be delivered on a certain date?

Yes, providing the date is a Wednesday, Thursday, Friday or Saturday. Please advise us of any requirements during the checkout process. If you wish to discuss this further please call us on 01506 894088 between Tuesday and Saturday or email us.

How will I know my delivery is on its way?

We will notify you as soon as your order is assembled and handed over to the courier. 

As soon as they take your order from our premises Parcelforce will be in touch by SMS/email with a tracking reference. They also have an app (available for Apple and Android devices) to keep on top of the status of your delivery.

What happens if I’m not in when the courier comes?

During the checkout process you can add instructions for the courier in case you won’t be at home when your order is scheduled for delivery. You may, for example, wish the courier to leave your order with a neighbour or in a safe place.

We strongly recommend giving additional instructions – if you don’t then your order will be returned to the courier’s nearest depot. The courier will notify you by email or text message and ask you to rearrange delivery.

Can I place an order for a friend or relative?

Yes. During checkout make sure to specify the shipping address you would like the order to be sent to. Please check the address is not within a postcode we cannot offer next-day delivery to.

We deliver anywhere on the UK mainland

  • Delivery is free for orders over £60 (Wed-Fri)
  • Delivery costs £4.95 for orders under £60 (Wed-Fri)
  • Saturday delivery is free for orders over £100
  • Saturday delivery costs £9.99 for orders under £100
Order
Delivery
Fri 10am – Tue 10am
Wed
Tue 10am – Wed 10am
Thu
Wed 10am – Thu 10am
Fri
Thu 10am – Fri 10am
Sat